HP chrome base top keys not working as function keys

[chenache]

I purchased the HP Chromebase desktop and as soon as I set it up, I changed the setting to use the top row buttons as function keys (which works perfectly on all other chromebooks). It does not work in the HP Chromebase. I bought this to use for work. A huge part of my tasks are pressing F2 to move to the next field and it doesn't work. It does refresh, as if I hadn't changed the setting to use the top row buttons as function keys. Please help.

[Anand_Andy]

Hi @chenache,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Chromebase Desktop. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Have you tried to use an external keyboard?
• Have you tried to reset the Chromebook?

While you respond to that, Let's perform a powerwash:

Factory reset your Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[chenache]

I am using the keyboard that came with the chromebase. I tried doing a factory reset and it worked at first but then it stopped working again. What's the next step? Is it a defective unit?

[Anand_Andy]

@chenache,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!