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Featured blog article:

‎08-31-2026 06:09 AM - edited ‎09-01-2026 12:18 AM

HP Recommended
Product: HP 925 Ergonomic Vertical Mouse

Worst customer service 

Category:
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1 REPLY 1

‎09-01-2026 02:07 PM

HP Recommended

Hi @Alexander148 

 

Thank you for responding.

 

I understand that you would like to return all four HP 925 Ergonomic Vertical Mice due to the non-working scroll wheels, and that two of the mice have identical serial numbers, preventing you from registering them to your profile.

I recommend contacting the Point of Purchase { Retailer} directly for assistance with the return or replacement. They can verify the purchase and arrange the appropriate replacement or return process for all four units.

Please keep your proof of purchase and the photos showing the serial numbers available when contacting them.

 

Have a good day.

I'm an HP Employee.


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