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02-05-2021 03:16 PM
@mitja2 , welcome to the Community.
What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
02-05-2021
03:28 PM
- last edited on
02-05-2021
03:31 PM
by
RodrigoB
It's serial number:
[personal info removed]
HP support assistant is not working. It gives nothing in return.
The computer is
HP Pavilion 590
Intel Core i7-8700 / 3.2 GHz / Hexa-Core / Turbo Boost 4.6 GHz
1 TB (1000 GB) / 7200 / SATA + 128 GB SSD, 8 GB DDR4
NVIDIA GeForce GTX 1050 (2 GB)
02-05-2021 03:32 PM
Thank you for the additional information, @mitja2!
Please edit your post to remove the Serial Number. It is not good to list it on the Community. I need the Product Number. As stated in my previous post, you will find it at the bottom of the page when you open HP Support Assistant.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
02-06-2021 09:55 AM
The HP support assistant doesn't recognize the product, that's why I don't have the product number.
The motherboard is this here:
https://support.hp.com/us-en/product/hp-pavilion-590-p0000-desktop-pcseries/19390500/model/21858483/...
but the specs for SATA HDD ports are missing.
02-06-2021 04:56 PM
Without the Product Number I would only be guessing at the version of the SATA ports. The model number (TP01) that you have in your original post does not match the motherboard series that you listed. The TP01 series has either a Rother or an Erica motherboard. The one that you posted is a Lincs.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!