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HP Recommended

I bought a hp m120 mouse some days ago, and it is not working anymore, the serial number is not matching also in the warranty page.

 

S/N: Removed

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Kabir20, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check the Battery:

Ensure the battery is properly installed and has sufficient charge. A low battery can cause connectivity issues.

 

Reconnect the USB Receiver:

Unplug the USB receiver and plug it back into a different USB port. This can help re-establish the connection between the mouse and your computer.

 

Test on Another Device:

Try using the mouse on a different computer to determine if the issue is with the mouse or your original device.

 

Check for Driver Updates:

Use the HP Support Assistant to check for and install any available driver updates for your mouse.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Kabir20, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check the Battery:

Ensure the battery is properly installed and has sufficient charge. A low battery can cause connectivity issues.

 

Reconnect the USB Receiver:

Unplug the USB receiver and plug it back into a different USB port. This can help re-establish the connection between the mouse and your computer.

 

Test on Another Device:

Try using the mouse on a different computer to determine if the issue is with the mouse or your original device.

 

Check for Driver Updates:

Use the HP Support Assistant to check for and install any available driver updates for your mouse.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.