HP mouse not working

[Kabir20]

I bought a hp m120 mouse some days ago, and it is not working anymore, the serial number is not matching also in the warranty page.

S/N: Removed

[Garp_senchau · Accepted solution]

@Kabir20, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check the Battery:

Ensure the battery is properly installed and has sufficient charge. A low battery can cause connectivity issues.

Reconnect the USB Receiver:

Unplug the USB receiver and plug it back into a different USB port. This can help re-establish the connection between the mouse and your computer.

Test on Another Device:

Try using the mouse on a different computer to determine if the issue is with the mouse or your original device.

Check for Driver Updates:

Use the HP Support Assistant to check for and install any available driver updates for your mouse.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,