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05-28-2025
03:23 AM
- last edited on
05-29-2025
09:30 AM
by
Irfan_06
I bought a hp m120 mouse some days ago, and it is not working anymore, the serial number is not matching also in the warranty page.
S/N: Removed
Solved! Go to Solution.
Accepted Solutions
05-29-2025 12:06 PM
@Kabir20, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Check the Battery:
Ensure the battery is properly installed and has sufficient charge. A low battery can cause connectivity issues.
Reconnect the USB Receiver:
Unplug the USB receiver and plug it back into a different USB port. This can help re-establish the connection between the mouse and your computer.
Test on Another Device:
Try using the mouse on a different computer to determine if the issue is with the mouse or your original device.
Check for Driver Updates:
Use the HP Support Assistant to check for and install any available driver updates for your mouse.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee
05-29-2025 12:06 PM
@Kabir20, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Check the Battery:
Ensure the battery is properly installed and has sufficient charge. A low battery can cause connectivity issues.
Reconnect the USB Receiver:
Unplug the USB receiver and plug it back into a different USB port. This can help re-establish the connection between the mouse and your computer.
Test on Another Device:
Try using the mouse on a different computer to determine if the issue is with the mouse or your original device.
Check for Driver Updates:
Use the HP Support Assistant to check for and install any available driver updates for your mouse.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee