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Raz01
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Message 1 of 6
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HP pavilion aio k0024 internal card reader stopped working

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HP pavilion AIO K0024
Microsoft Windows 10 (64-bit)

PC new on 11/24/2020.. 

Internal SD card reader worked on first try.

Would not recognize SD card on second try a few weeks later.

Works fine using a card reader plugged into a USB port.

Tried to open BIOS on start up using Esc and F10 but did not open.

 

5 REPLIES 5
The_Fossette
HP Support Agent
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Message 2 of 6
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@Raz01

 

I reviewed your post and I understand that the SD card reader is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the SD card reader driver from the device manager and then restart the computer and check if it helps.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Raz01
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Message 3 of 6
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Don't I have to reinstall the driver??

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
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@Raz01

 

The driver will be reinstalled automatically once you restart the computer.

 

Cheers!

The_Fossette
I am an HP Employee

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Raz01
Author
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Message 5 of 6
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Did what you said but it did not work.

I guess I will have to take it in for warrantee service.

Thanks

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 6 of 6
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@Raz01

 

Yes, I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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