HP refused to fix overheating issue no matter what they found. Terrible customer service

[Lebanezmoose]

I'm extremely furious with how bad customer service has been with helping with repairs, i've been an HP customer for over 20 years, over 400 PCs/laptops purchased and never had this bad of customer service in my life. I started a case over 4 month ago and it's been nothing but back and forth emails troubleshooting the PC to figure out why it's overheating. They end up sending someone to my house which stated very clearly that the PC is overheating and needs a new case. It was a known issue for the 30L OMEN specially with ones with 3080/3090. the PC gets so loud when i'm trying to record videos and i just can't record anything of quality due to how loud it gets, only way i can use it is when i open up the case with a fan blowing on it so it can keep cool. They end up calling me to tell me they don't believe the tech they THEY SENT is right and want to look at it. Remember THEY sent the tech guy to my house, this isn't someone i brought here to look at it. I ended up sending the desktop to HP for another test, the tech called me to tell me that yes your PC is running really hot and that's with no applications on it. I then get an email when the tech guy told me somone would call me. the email just stated that the desktop will be returned to me because no issue was found on the PC. The PC was then packaged and shipped back to me without anyone talking to me or trying to resolve the issue. The issue remains, the PC runs extremely hot and isn't usable. i really need someone of high level to step in and help with this else i'm done using this company and this terrible customer service i've had. both techs told me this is a KNOWN ISSUE with 30Ls and hp was not able to fix this under their warranty. If i don't hear anything from anyone in the next day about this to help me resolve this, i'm done with this company and will make sure everyone of my over 11.4 business followers learn more about hp and how they treat their customers. 

[Prométhée]

hi

sorry, not much can be done about that here
I'm not promising anything, I'm flagging the thread here, and maybe someone from hp will contact you..
wait a bit, in the meantime, if purchased from a store other than hp, try to see what is possible, if the purchase is recent

[Lebanezmoose]

Thank you for replying, trust me if i had that option, i would of returned it and never looked back. unfortually past the return period but still have 6 month on the warranty, it's been useless warranty, i even received the desktop back from hp in terrible condition, i took pictures of that for proof.