HP refuses to service or troubleshoot my in-warranty monitor

[odeller]

Hi, folks. I have a 27” HP monitor I purchased over the summer for about $200 at Best Buy. It’s out of the return policy but well within the warranty. The monitor crapped out recently and displays a flashing white, red, green, and blue sequence. I’ve swapped HDMI cables and video sources to no avail.

I contacted HP who tried to help and asked I repeat the many troubleshooting steps. Nothing worked. The rep told me she could do additional troubleshooting over the phone, but it would entail an additional fee. I asked if I could just send the obviously broken machine in for service and she refused. Do I have any options here? This brand just seems awful.

[Raj_05]

Hi @odeller,

Welcome to the HP Support Community

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I hope this helps! Keep me posted.

Alden4

HP Support