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HP Recommended
HP s5710f slimline
Microsoft Windows 7 (64-bit)

I purchased a new processor selected from the list on the support page and when I installed it, I got the "unsupported processor" text.

I bought an AMD Phenom II X6 1075T which was on the list. (3ghz, AM3, 6-core 125W)

Any idea why and how to correct the issue? 

My machine has 6 gigs of RAM at this point also.

Do I need other updates?  It wouldn't even begin the boot process.  It just powered down immediately.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi

 

A 125 watt TDP processor is not supported per HP Specs.

 

  • Max TDP: 95W
  • Motherboard supports the following processor upgrades:
      note:
    Only Socket AM3 processors are supported with this motherboard.
    • AMD Phenom II X6 10xxT Six-Core (Thuban core)
    • AMD Phenom II X4 9xx/9xxe/8xx Quad-Core (Deneb core)
    • AMD Phenom II X3 7xx/7xxe Triple-Core (Heka core)
    • AMD Phenom II X2 5xx (Callisto core)
    • AMD Athlon X4 6xx/6xxe (Propus)
    • AMD Athlon X3 4xx/4xxe (Rana)
    • AMD Athlon X2 2xx/2xxe (Regor)
    • AMD Sempron Single Core 1xx (Sargas core)

    Tom

View solution in original post

5 REPLIES 5
HP Recommended

Hi

 

A 125 watt TDP processor is not supported per HP Specs.

 

  • Max TDP: 95W
  • Motherboard supports the following processor upgrades:
      note:
    Only Socket AM3 processors are supported with this motherboard.
    • AMD Phenom II X6 10xxT Six-Core (Thuban core)
    • AMD Phenom II X4 9xx/9xxe/8xx Quad-Core (Deneb core)
    • AMD Phenom II X3 7xx/7xxe Triple-Core (Heka core)
    • AMD Phenom II X2 5xx (Callisto core)
    • AMD Athlon X4 6xx/6xxe (Propus)
    • AMD Athlon X3 4xx/4xxe (Rana)
    • AMD Athlon X2 2xx/2xxe (Regor)
    • AMD Sempron Single Core 1xx (Sargas core)

    Tom

HP Recommended

Removed.

HP Recommended

Hi REO51ST

 

Very sorry. :Crying:

 

The 125 watt TDP stuck out like a sore thumb.

 

Tom

HP Recommended

Thanks for the reply.  I don't see anywhere on the specs page that the max is 95 watts.  Very disappointed with the information on the HP site.

I will try to return the current processor and get a replacement of 95 watts.

I appreciate the information.

HP Recommended

Now I see it.

Didn't even look at the wattage.

My mistake completely.

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