HP sent me a USED computer and is now refusing to exchange it

[Jazzhands1]

I purchased an HP computer and HP sent me a USED computer.  Now, they are making it a HUGE hassle to get it exchanged.  They have lied to me over and over again, failed to notify me that it was going to be delayed again, HELP BACK ON THE EXCHANGE despite having an expedited exchange authorized, LIED TO ME SOME MORE.

HOW am I supposed to get my computer?  I PAID FOR IT AND HP REFUSES TO MAIL ME THE EXCHANGE?  What can I do?

[A_Gayathri]

Hi @Jazzhands1 , 

Welcome to the HP Support Community

I'm sorry to hear about the frustrating experience you're having with HP. It sounds like you've been put in a difficult situation, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support

[Jazzhands1]

HP is now refusing to refund my money, despite acknowledging the FULL RETURN of the computer.  MY FAMILY IS NOT WEALTHY AND $1800 IS A LOT OF MONEY FOR US.  I have been without a computer since this all stared over 2 months ago and HP keeps LYING TO ME OVER AND OVER AGAIN ABOUT MY REFUND.

WHY ARE YOU TREATING ME LIKE THIS?