HP support does not find my printer serial number or model number. I have HPM110we.

[SteveFromKansas]

I have a brand new HP M110we LaserJet printer. I have the HP Smart App on Windows 11. When attempting to set up the printer the Smart App found the printer but could not connect wirelessly. Suggested move closer to the router. I am 5' from a router that covers the entire house. My last HP printer connected wirelessly fine. I went to HP support. Support could not my printer serial number Model number. I can't even get help .because I can't select a product.

I can't connect wirelessly and support can't find my serial number or model number

[Raj_05]

Hi @SteveFromKansas,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support