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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- HP support website doesn't find my serial number
Create an account on the HP Community to personalize your profile and ask a question
12-02-2020 05:09 AM
Hello.
The HP website doesn't give me any results when I try to detect my computer with it's serial number on this page:
https://support.hp.com/us-en/drivers
There is a Chassis No: 674339-001. But it gives a lot of models.
I don't have the the computer next to me. I have serial and chassis numbers. I wanted to know the exact model of the product using serial number, in order to find proper specifications for my exact computer. HP website doesn't find it.
And I can't open a support ticket since the website can't tell me which product I have.
And the issue is to detect the product.
HP company is just great.
Solved! Go to Solution.
Accepted Solutions
12-02-2020 07:23 AM
Update. User took a photo of a wrong serial.
The other serial was found successfully on a website. Case is closed.
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