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‎10-29-2024 06:02 AM

HP Recommended

Hi 

I've been using HP Wireless Keyboard and Mouse for a while now. 

However, the mouse (HSA-D01M) have scroll button not working. 

 

After i take the mouse off, now i can't connect back to the dongle, while i can still use the keyboard.

 

Should i buy a new keyboard and mouse set?

Category:
2 REPLIES 2

‎10-29-2024 07:38 AM

HP Recommended

Power down the system.  Remove the dongle.  Remove battery from mouse and put back in after 2-3 seconds. Same for keyboard.

 

Power up your PC.  When windows asks for username / password,  put the dongle in a different USB slot.

 

You might want to invest in cheap wired keyboard / mouse combo.   Most wireless keyboard / mice do not work in bios setup.  Occasionally i have a desktop PC that displays "Press F1 to continue" and I have to go find my wired keyboard to make to make it work.

 

Some HP AIO have Wi-Fi keyboard dongle on the motherboard and the BIOS supports the keyboard.

What system do you have?

 

Let me know what happens. 

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‎10-30-2024 02:55 AM

HP Recommended

Hi BeemerBiker, 

 

I'm using Windows 10 and I've followed your steps and only keyboard is operational, Mouse still can't connect to the dongle unfortunately. 

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