Hard Disk 1 Quick Test Failure

[psydz]

Failure ID: 9GABS3-7PS99W-GXPSLJ-60VH13

Hi! How can i resolve this issue? other than replacing the hard drive.

Thanks,

Zayda

[iomare]

Hi,

The only fix, is to replace the hard drive as it is a hardware failure.  At the moment you have a 1TB 2.5"SATA3 Hybrid drive, so you could replace with something similar.

Example:

https://www.amazon.com/Seagate-FireCuda-Accelerated-Performance-ST1000LX015/dp/B01LWRTRZU/ref=sr_1_1...

or you could opt for an 2.5" SSD such as the Samsung 860evo or similar:

Example:

https://www.amazon.com/Samsung-500GB-Internal-MZ-76E500B-AM/dp/B0781Z7Y3S/ref=sr_1_3?ie=UTF8&qid=154...

On page 15 of document linked below, you can see how to replace the drive.

http://h10032.www1.hp.com/ctg/Manual/c04716057

You can also take a look at these HP videos which can help (click on hard drive in list on left)

http://h10032.www1.hp.com/ctg/Manual/c04716057

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC (this is for Windows 10), running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to the internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-envy-23-o000-all-in-one-desktop-pc-series/6879108/model/6888...

Once you replace the drive you can use a SATA to USB adapter to connect the old drive to the PC and try to recover your personal files. It will work as an external drive.

Example:

https://www.amazon.com/StarTech-com-SATA-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_1_sspa?s=pc&ie=U...

Let me know if you need further help,

David

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[psydz]

Thanks Dean! for some reason this always happens whenever i install vmware. Last time i am still under warranty so i just sent it to hp. 

[Alioune]

I need some help with my hard disk failure I don’t know but all I was trying to do is to upgrade from windows 7 to windows 10

[iomare]

Hi @Alioune

Can you please provide the exact model or product number of your PC for further help. Here is link to HP support page showing how to find it:

https://support.hp.com/us-en/document/c00033108

How do you know the drive has failed? Do you get any error messages?

Try performing HP hardware diagnostics on the drive at boot. Here is link on how to perform the tests. Try the quick test. Look under heading "how to perform tests when Windows does not start"

https://support.hp.com/lt-en/document/c03467259

Let me know,

David

[Maké]

Hi!, Psydz :

Your AIO is ... 

Product Number : F3E94AA

Description : HP ENVY 23-O014 ALL-IN-ONE DESKTOP PC

Have HDD, brand Seagate ...

716263-002

HDD,1TB,2.5-,SSHD,SGT KAHUNA+,EC1

The 24 fail codes 9GABS3-7PS99W-GXPSLJ-60VH13 denoted ...

Failure Code : 303

Error Message : Hard Disk 1 Quick Test Failure

From ... Diagnostic Failure ID Decoder

Is possible logical or physical error in the HDD of your AIO.

If is physical fail you must replace across warranty or you must purchase.

If is logical fail you can recall and repair bad sectors with ... https://www.easeus.com/

If not can you repair and have your AIO warranty, you must call to Centrer of Support and Assistance of HP, more near your home, from ... https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

If not have warranty, then you can intend purchase with same recognized brand's, as ... Seagate, Western Digital (WD), Hitachi, Maxtor, Samsung, etc ..., from ... https://parts.hp.com/hpparts/Part_Resellers.aspx?cc=ES&lang=ES&geo_code=LA

Too, from ... https://parts.hp.com/hpparts/Default.aspx?mscssid=

Or, with the Original (OEM) HP part number, from ... eBay, Amazon, etc ...

[rogerfedrer]

For all I can understand, in both cases the cause is a hardware failure.

You need to replace your hard drive.

[Maké]

Hi!, @Rogerfedrer :

Not always the codes it generates are due to physical failures. Many times, it is due to defective or empty sectors and can be repaired.

Try, with ...

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

https://support.hp.com/us-en/document/c03467259

[Maké]

Hi!, @Alpharitto :

You notebook have fail in HDD ...

Failure Code : 303

Error Message : Hard Disk 1 Quick Test Failure

Needed replace the HDD or with one SSD. If you indicate, Model and Product Number (P/N), can receive your's alternatives.