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‎08-01-2018 12:16 PM - edited ‎08-02-2018 02:07 AM

HP Recommended
Product: Pavillion G6 2146sl
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Im having an hard time resetting my laptop (with Disks, USB, Recovery Mode...) none of them work. It gives me a blank screen when i can only move the cursor eachtime.

But anyways, I did a Diagnosis with "F2" and here is the result:

FAILURE ID:    GTSFS0-68Q96M-MFPX1G-60VR03

PRODUCT ID:  B3T23EA#ABZ

(could have copied wrong)

Whats up with my HDD? Do i need a new one?

 

EDIT:

Ive replaced my HDD with another one just to see if thats the problem and it looks like it is.

With the new one i think i could run the recovery process...

 

Waiting to buy a new one and test it out.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2018 06:43 AM - edited ‎08-02-2018 06:44 AM

HP Recommended

That failure in the diagnostics indicated the hard drive has failed and needs to be replaced.  I am a bit confused with the statement "Ive replaced my HDD with another one just to see if that's the problem and it looks like it is."  Do you mean that the HDD replacement looks OK and you think a new drive will fix the problem?  That is the way I see it. 

 

Replace the drive and run the Recovery or reinstall Windows etc. from whatever source.

 

Come back if you need any additional help.


I'm not an HP employee.
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2 REPLIES 2

‎08-02-2018 06:43 AM - edited ‎08-02-2018 06:44 AM

HP Recommended

That failure in the diagnostics indicated the hard drive has failed and needs to be replaced.  I am a bit confused with the statement "Ive replaced my HDD with another one just to see if that's the problem and it looks like it is."  Do you mean that the HDD replacement looks OK and you think a new drive will fix the problem?  That is the way I see it. 

 

Replace the drive and run the Recovery or reinstall Windows etc. from whatever source.

 

Come back if you need any additional help.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
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‎08-02-2018 06:53 AM - edited ‎08-02-2018 06:55 AM

HP Recommended

Yes, I meant that Ive TEMPORARILY took another HDD from an elder netbook that i dont use just to confirm the fact that the problem is indeed the HDD.

Now Ive put the two HDDs in their respective PCs ( so my main pc is still not working for the moment) and im buying a new one(HDD).

Thanks.

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