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‎05-12-2025 04:52 PM

HP Recommended

i’m trying to go on my PC, but I’m getting an error that says you need to install and operate a hard disk drive and I don’t know how to fix it. Can you please help me.

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‎05-13-2025 07:19 AM

HP Recommended

We have been seeing numerous mentioning of the error message that reads " Boot device not found or no OS installed", or words to that effect.   Is that what you are describing?

 

That error typically means the hard disk is failing, but it can also be caused by something interfering with the boot process.

 

To verify the situation, run the Diagnostics routine.

 

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.

Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.

Report back with the results.


I'm not an HP employee.
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