Hard Drive issue of not being accessible/identified

[NR777]

One fine day, I can't access the D drive of my laptop and shows the following error. The drives are present when I click on My PC.

Did all the system, component and symptom test runs on startup but it only shows a warning as below and no failure ID.

Could someone please let me know what should I do as I have tried everything?

[Bill_To]

Hi @NR777 

Welcome to the HP Forum.

I'm guessing the "D: drive would be the data drive(non-system disk).

I would check the status of the non-system disk in Disk Management. It might be offline.

What do you see in Disk Management? Is the second disk offline?

Seeing the "D'" drive in "This PC" is perplexing since File Explorer can't find the specified device when you select the disk. I also can't tell if the HP Diagnostics drive test results detects two disks when reviewing your image.

You could also check if both disks are detected in the BIOS (System Configuration Menu).

The disk may be offline (however the symptoms don't align), the disk is failing and showing unusual symptoms, or you have an unusual disk to MB communication problem.

You have, in my personal experience with PCs, a very unusual problem.

Check System Files:

Open an Admin command prompt as follows:

Open Search then enter "command prompt". Right-click on the search result.

Select "Run as Administrator".

Enter the following commands, one at a time. Wait for each command to complete before running the next command.

DISM.exe /Online /Cleanup-image /Restorehealth note: the PC must be connected to the network when using the DISM command.

Enter the next command to verify system files are okay.

sfc /scannow

Regards

[NR777]

I do see the disk online in Disk Management.

Both the disks were detected in the BIOS (System Configuration Menu).

After running the commands to check System Files, I see everything to be fine.

[Bill_To]

HI @NR777 

The Disk Management image in your post shows Disk 0 is a 1 TB volume. Now Disk 0 has two partitions (Data and New Volume). Did you do this?

Can you now access  Drive D"? Do you see Drive "E" in File Explorer and can you access Drive E in File Explorer?

Disk 0 is online. Drive D and Drive E should be accessible in File Explorer.

I have never seen this problem before. Online disks in Disk Management should be mountable in File Explorer.

Regards

[NR777]

The disk by default had the 2 partitions of D : and E: drive respectively, I didn't do/change anything.

I can not access D : drive but I can see both in file explorer and can access E: drive but on viewing folders inside it, it too shows the same error now.

Yeah, even I am facing this issue first time and have no clue about it.

[Bill_To · Accepted solution]

Hi @NR777 

I would say Disk 0 (Drives D and E) has a major problem. You can't access data on either drive.

The data is probably gone forever.

You could remove the Disk 0 and connect it to a different PC using a SATA to USB 3 adapter to see if you can recover data. You have a Laptop so you would have to disassemble the PC to get to the disk.

Or, if you have previously backed up all data on Disk 0 to an external drive you could try the following in Disk Management (you will lose all data on Disk 0 if you do this). It looks like the data is already lost or inaccessible.

Open Disk Management. Right click on each Volume for Disk 0 (D and E), one at a time.

Select delete volume. After doing this for drives D and E you should now see the entire volume listed as "unallocated".

Right click on the unallocated region of Disk 0. Select new simple volume.

Follow prompts to create a new online volume (D).

Check File Explorer to see if you can mount drive (D).

Move previously backed up data to drive D after verifying this drive is okay.

If you can't create a new volume on Disk 0 or the drive is inaccessible in File Explorer I would say this disk needs to be replaced.

Regards

[NR777]

Oh ok, thank you for all the help.