Hard disk eror 3(309) issu

[rasel204]

 

[VikramTheGreat]

Hi @rasel204,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are getting a 309 error on the Pc, which indicates it's a Smart Drive error related to the hard drive. request you to please run a hardware test on the PC and let me know the result.

Hard Drive test:
1) Shut down the computer.  
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  
3) Press F2 once.  
4) Go to Component test.  
5) From the list, run the Hard Drive (extensive) test.  

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support