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‎06-19-2025 02:40 AM

HP Recommended

Product Id: 2YM25EA#BH5

FAILURE ID: 68EF7S-0009SM-XD7UQK-609X03

 

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1 REPLY 1

‎06-19-2025 07:48 AM

HP Recommended

You will need to install a new drive and reinstall the operating system.

 

You may want to consider replacing the 2.5" 500 GB mechanical hard drive with a better performing 2.5" SATA solid state drive (SSD).

 

Your notebook came with FreeDOS, so if you are running Windows on the notebook, you will need your Windows product key to activate Windows.

 

Below is the link to the service manual:

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

 

 

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