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‎08-06-2024 04:34 PM

HP Recommended

Laptop system won't boot, hard drive disk seems to not be found

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1 REPLY 1

‎08-07-2024 05:52 AM

HP Recommended

Typically that means the hard drive has failed. It could be for other reasons, so first lets run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

Also need the model number of the PC, as others problems could cause similar symptoms.


I'm not an HP employee.
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