Hard drive error

Emad11 · ‎04-30-2022

Hi,
anyone familiar with failure ID: MOAF3W-7MVB3Q-X87SLJ-60FJ03
for Hp Envoy 23.

Thanks

TheOldMan · ‎04-30-2022

Most probably the hard drive has failed, or is failing. Then the hard drive needs to be replaced and reinstall Windows and any other software. To verify that, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

I'm not an HP employee.
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Emad11 · ‎04-30-2022

Thanks,
I tried again and got the same error, failure ID: MOAF3W-7MVB3Q-X87SLJ-60FJ03

TheOldMan · ‎04-30-2022

If that is the case, then the hard drive needs to be replaced. If you post the PC's model number then I can give you more accurate advise on to how to proceed.

I'm not an HP employee.
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Emad11 · ‎04-30-2022

Thank You, THEOLDMAN,

My system model: 23-k310nx

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