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‎02-19-2025 10:01 PM

HP Recommended
Product: HP 15 P393nr beats laptop
Operating System: Microsoft Windows 10 (64-bit)

Hard drive is not reconized. wondering if its a voltage regulator on motherboard?

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1 REPLY 1

‎02-20-2025 07:21 AM

HP Recommended

It depends on the message that shows.  Many get the warning that the Windows  is not installed and to install Windows.  Is that the message or similar?  If yes, then  ---


To verify the hard drive, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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