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‎09-01-2019 04:04 PM

HP Recommended
Product: Example: PHP S700 Pro 2.5" 512GB SATA III 3D NAND Internal Solid State Drive (SSD) 2AP99avilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

HP S700 Pro 2.5" 512GB SATA III 3D NAND Internal Solid State Drive (SSD) 2AP99AA#ABL is reporting the wrong size and it will not let me format the one gig that is showing.

7 REPLIES 7

‎09-01-2019 04:17 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

A brand new 2.5 inch, 512 GB, HP SATA SSD is reporting the incorrect drive size at 1 GB?

 

Are you using Disk Management to initialize the new SSD?

 

Try reconnecting power and data cables to the SSD.

 

The new SSD could be faulty.

 

Regards

 

 

 

 

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‎09-03-2019 04:02 AM - edited ‎09-03-2019 04:06 AM

HP Recommended

No, I have had it for a while now. I cloned it and ran for about a month and it did the same thng. That was about three months ago. I don't remember how I fixed it. And yes I have ttryed initializing it with disk management. Frankly this has me stumped. Thanks for your reply.

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‎09-03-2019 05:46 AM

HP Recommended

Hi,

 

You're very welcome.

 

Can you format and use the correct 512 GB of disk space?

 

It is a 512 GB SSD.

 

Regards

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‎09-03-2019 02:10 PM

HP Recommended

No it will not format.

I can get it to initialize occasionally but even when it does it will not Format anything over that first gig.

It's under warranty. I'm about to call HP

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‎09-03-2019 03:07 PM - edited ‎09-03-2019 03:07 PM

HP Recommended

Hi,

 

Maybe you should contact HP Support.

 

The drive could be bad if the BIOS and the operating system only see 1 GB of available storage.

 

Regards

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‎09-03-2019 03:46 PM

HP Recommended

@Grzwacz,

That particular model 2.5" SSD is circa June 2017.

Bought separately it had a 3 year warranty. Installed in an HP product, it has a 1 year warranty.

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‎09-03-2019 11:32 PM

HP Recommended

It was bought new in February of this year from Newegg.

I was going to talk to tech support but clicking on the link seems to have opened a case with them with no reply. Oh well, try tomorrow.

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