Hardware, Monitor Does Not Work

[FloresMan]

Hello!
I have an HP p2-1334. My computer monitor isn’t turning on.
The keyboard and mouse are connected, but the monitor still doesn’t go out of Sleep mode. Clicking the crescent moon button on the keyboard does nothing!
According to my daughter, the computer had white streaks at the bottom of the screen before she turned it off. She moved the computer tower and it got streaks.
What could’ve happened? Is it the monitor’s fault?

[Dvortex · Accepted solution]

Hello, @FloresMan – Greetings!

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

I see that the display on your HP PC is gone bad. Are you getting the same result while accessing the BIOS?
 

• Power on the PC and immediately start tapping on “Esc” key to get the startup menu.
• Now, navigate to the BIOS screen and check if the BIOS screen also gives you the same error.

If not able to access the BIOS, then try to connect an alternate monitor to your PC and check if that works.

If the secondary monitor is working fine, then the original monitor is gone bad. 

If the issue persists, then this is a hardware issue with the PC display and needs servicing. then please contact the HP phone support for the PC service options.

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

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