Help locating warranty & original specifications

[Mat102]

Hi,

I have a dead pc. 

HP warranty check site does not list warranty info for thev serial number or whether tpm 1.2 or 2 was in system originally as we think about repairing & maybe upgrading to Windows 11. Can't log a ticket using my hp dashboard without the serial number being listed. PC details below:

System Manufacturer HP System Model HP Z240 Tower Workstation System Type x64-based PC System SKU V6G56EC#ABB Processor Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz

[erico]

From what I see when I research using the HP product content browser, the HP Z240 Tower Workstation, reached obsolescence in 2020 

https://pcb.inc.hp.com/webapp/#!/us-en/contents/24828907?type=A&hierarchy=F&status=L&status=O

That would definitely be out of warranty and would explain why you are having difficulty creating a warranty repair ticket.

Windows 11 drivers are indeed available.  I would consider a PC repair shop.

Windows 11 drivers

https://support.hp.com/us-en/drivers/hp-z240-tower-workstation/model/8354564?sku=V6G56EC

[Mat102]

Thanks for the reply. I assume there is therefore no way to see the original hardware specifications online anywhere? The online manual for this model suggests the TPM is 1.2

[erico]

"The online manual for this model suggests the TPM is 1.2"

What do you mean by that?

That statement suggests you have access to the online manual which should show the specifications.

The HP  z240 Tower workstations specifications document

https://support.hp.com/us-en/document/c04887696

[Mat102]

I was referring to the same link as you as it was the only way to get a rough idea of the original tpm

[erico]

I did find an older thread here in the forum where a member shows that his z240 has TPM 1.2

security chip (TPM) requires a firmware update Z240 - HP Support Community - 6727321

[Mat102]

I suspected this older HP model would have the 1.2 and i don't think there is an official HP firmware upgrade to move from 1.2 to 2.0. 

[erico · Accepted solution]

Actually it appears that there is if you read the thread, but it is tricky to use.

From the thread I provided the link toin my previous post.

C:\SWsetup\sp87492\src

A folder created by the updatefile you have downloaded.

Instructions
• Run softpaq to extract files. By default it will extract the files in C:\SWSETUP\SP87492 folder.
• Open CMD Prompt in Administrator mode and run TPM.MSC to determine the TPM Manufacturer Information.
o Manufacturer Name: IFX
o For TPM 1.2, Manufacturer Version: Either 6.40 or 6.41 or 6.43
o For TPM 2.0, Manufacturer Version: Either 7.40 or 7.41 or 7.60 or 7.61 or 7.62 or 7.63
o Specification version: Either 1.2 or 2.0
• The utility supports
o Graphical User Interface (GUI) for step-by-step execution
o Command line mode (including silent execution)
• Run MSINFO32 to determine 32-bit or 64-bit OS. Examine System Type (will show either “x64-based PC” or “32-based PC”).
• Run the appropriate utility (TPMConfig.exe for 32-bit OS or TPMConfig64.exe for 64-bit OS) as an Administrator from the folder where the utility and TPM FW BIN file are located.
Additional Notes
• On Windows 7, TPM 1.2 must be activated in BIOS (Check TPM state in BIOS).
• On Windows 8.x or Windows 10, the OS will automatically take ownership of TPM.
• Windows 8.x and Windows 10 require GPT partition style when using TPM 2.0. The BIOS setting for boot mode should be set to native UEFI (recommended) or UEFI with CSM.
• Windows 7-64, Windows 8.x, and Windows 10 will work with MBR or GPT partition style when using TPM 1.2.
Required Supported Files
• Currently supported SoftPaqs containing the firmware binary files: SP81900 and SP82417
• All TPM firmware binary files must be in the same directory with TPM Config Utility. 

[Mat102]

Thanks for your help. I will take a look at repair costs before i look into possibly upgrading the TPM using this complex method.

[erico]

You're welcome.

Have a great day!