Ho do I submit a warranty clain on a HP flash drive?

[SpaceViking]

I have a HP 64 gig x796w USB 3.1 flash drive that has failed before I got to use it. I took it out of its packaging, plugged it into my Windows 10 desktop and was running the ATTO benchmark on it to see how well it performed. (Many USB 3.x flash drives have very poor sustained write performance.)

Windows 10 decided it was time to have one of its extremely rare bluescreens. When it rebooted the HP flash drive was write protected and nothing I've tried has been able to change that.

I bought it March 27, 2024 and it arrived in my mailbox April 4, 2027.

I've found on HP's website that in the USA they have a 1 year warranty on flash drives. I want them to replace this one.

[Irfan_06]

Hi @SpaceViking,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the USB flash drive and may need replacement.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[SpaceViking]

https://support.hp.com/us-en is useless for support for HP branded USB flash drives.

[Sneha_01]

Hi @SpaceViking ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support