How do I add more RAM

[Sharona80]

Product name : HP All-in-One Desktop 24-cb1xxx

Only has 8gb of RAM built in. I would like to add more RAM and I dont know how to find out what is the max I can add and more importantly HOW to add it (I dont see any slots). Thank you so much!

[resistencia]

Hi @Sharona80 

please indicate the complete model or product number (SKU) that has this form ASDFG#ABC.

[Sharona80]

product number 577F5AA#ABA

[resistencia]

You currently have 2 slots occupied by 8 GB (1x8), Supports 32 GB (2x16) of 1.2 volt DDR4-3200 ram. if you want to keep the current memory you can have 24 GB

[Sharona80]

Thank you so much for your reply but as someone who is technologically challenged, I dont understand what my next steps are. What do I need to buy and where/how do I install it? My computer is crashing often when Im using video conferencing and telehealth plattforms.

[resistencia]

These are not easy devices to open, if you do not have the knowledge for this it is better to take them to a trusted technician and buy the memory modules first.

About your other problem this is already part of another query and it is recommended to open a new thread.