How do I get into the thing?

[partlypoodlepeg]

I just purchased this for my husband,  and I'd like to upgrade the memory.  It's got 16GB on board, and is upgradeable to 64GB.  Per spec, only 2 slots.  Not a problem, b/c I can get 2 x 32GB sticks.  However, I cannot figure out how to get into it!  The support video on the site for accessing AIOs in order to swap or upgrade components features a device that is nothing like this one!  Can anyone please tell me how I can get into it without killing it?  For reference: PN 9F4D7AA#ABA.  Thanks in advance.

[Paul_Tikkanen]

This is the closest video I could find that resembles your PC:

Remove and Replace parts: HP All-in-One Desktop PC 27-cr0000a | HP Computer Service

You are very brave. 

I hear tell that not even PC repair shops want to work on those AIO PC's.

[partlypoodlepeg]

Hi Paul.  Thanks for the link.  nothing about upgrading the RAM, but now I know how to get into the **bleep** thing!  I will come back and let you know how I go.  I'm not brave - but I am an optimist!  Thanks again for the link. *mwl

[Paul_Tikkanen]

You're very welcome.

Yes, that is very odd that there is no section to remove and replace the memory.

I got concerned about that because nowadays they make so many PC's with the memory as an integral part of the motherboard, but the parts lists for a few of the product numbers I looked up under the 8J0E1AV product number you posted shows that some of these models come with 1 x 16 GB of memory which has a part number, so it is removable.

HP PartSurfer

Hopefully, the memory is plainly visible after you access the motherboard.

If not, it may be under a metal shield.

Be really careful when removing the display panel.

I've seen a couple of posts where folks have cracked the screen on some of those AIO PC's when trying to get to the innards.