How do I use the 3 year warranty on my HP SSD S650 2.5" 240G... - HP Support Community

kfisc · ‎12-01-2022

The aforementioned SSD stopped working abruptly and disconnects frequently regardless of what it's connected to (I've tried utilizing it via SATA on the motherboard and a few different SATA to USB adapters).

I purchased the drive on 7/20/22 and on the product info sticker it claims to have a 3 year warranty. Unfortunately, when I try to get support for it, the 15 digit serial number is evidently invalid, so I'm unable to get support for this. I have created an HP account, tried the HP Warranty Check, I have called HP at both [a phone number] and [another phone number], tried to create a support ticket via chat, and I also tried to create a ticket under my printer that is on my HP support account so that I could speak to an agent, who, coincidentally, was unable to assist me.

How do I use this 3 year warranty, or is this falsely advertised on product?

erico · ‎12-01-2022

I can ask a Moderator to help connect you to a team at HP who can assist you with your issue.

Done!

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

kfisc · ‎12-01-2022

That would be great, thank you!

bluebug1963 · ‎12-22-2022

Where you able to get help on this. I have the same issue?

kfisc · ‎12-22-2022

Nope, I gave up trying since it was only a $20 drive. My advice is to avoid buying HP components.

How do I use the 3 year warranty on my HP SSD S650 2.5" 240GB?

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