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HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I wasn't sure where to class this problem but, this morning I accidentally kicked my laptop whilst it was open and dented the the top right of the laptop, so now the screen kind of pops out in that area. if I push it back in, it just pops back out. I wasn't sure if I could send this off tog et fixed or try and risk doing it myself, knowing me I'd make it worse.

4 REPLIES 4
HP Recommended

@Eli64 -- did you purchase an "Accidental Damage Protection" warranty when you bought it?

Did you pay for it on a "gold" credit-card, that might offer such coverage?

You could contact HP, and get the nearest Authorized HP Service Centre to try to repair it -- definitely at your expense -- not a "warranty" issue.

Or, you might find a local computer hardware technician who might be able to repair it.

 

Or, you might find an identical computer on eBay, that is advertised as "selling for its parts" that might have a non-damaged case.  Then, "merge" the two computers into one.

 

 

 

HP Recommended

I have a warranty, idk how these things work so idk what kind it is or anything. 

HP Recommended

@Eli64 wrote:

I have a warranty, idk how these things work so idk what kind it is or anything. 


Looks like easy to repair

https://www.ifixit.com/Device/HP_Envy_x360_m6-aq103dx

I did not see a repair index but many of the x360 have have excellent "repairability index" 

https://www.ifixit.com/laptop-repairability

 


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HP Recommended

@Eli64 -- I have a warranty,  idk how these things work so idk what kind it is or anything. 

 

If the 12-month HP Warranty is still valid, contact HP Support, and make a "claim" against the warranty.

 

If you admit that you caused the damage, I doubt that HP will repair it, at their expense.

They may quote you a price to repair it.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.