How to I start a warranty claim for an EX920 NVMe SSD?

[thestv]

I can't use the warranty portal as my serial number is not recognized by the automated system

[Deep_World]

Hi @thestv,

Welcome to the HP Support Community! We're thrilled to have you here! 

Sorry for the inconvenience caused . 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Best regards,

Deep_World

[thestv]

This reply isn't helpful in the slightest.

The entire point of my post is I couldn't use the warranty portal.

[Deep_World]

Hi @thestv,

Thanks for your response. It looks like you’re still having issue with the warranty claim for an EX920 NVMe SSD.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[thestv]

Your 'private chat' is the same AI slop **bleep** reply you posted here.

Read the actual post.