How to contact support

SimoF1 · ‎03-09-2021

Hi everyone,

can someone explain me how to contact support? My desktop pc broke on Friday and still haven't figured out yet how to contact support.

Virtual Agent is not giving any useful information, other links to contact support are broken as the following shows

Don't know why images are not displayed on this post, those are 2 screenshots of errors i get when i try to get support from this link:

https://support.hp.com/it-it/product/omen-desktop-pc-30l-gt13-0000i/33492325/model/2100007410?sku=24...

Any help will be much appreciated

Prométhée · ‎03-09-2021

Hello
I encountered the same type of error, wanting to consult the support for another computer
Temporary problem on HP sites (French site also tested)
Try a little later

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

SimoF1 · ‎03-10-2021

Thanks for your answer.

I think that's absurd that waiting is the only thing I can do.

I'm quite upset at the moment, I've bought this desktop on 8th Feb and on 5th Mar the graphic card is already gone. Not so good for a +2.000$ desktop.

I am aware that computers can fail at any time, but I was not aware that HP didn't give a **bleep** about their customers.

Prométhée · ‎03-10-2021

Sorry, that's how I couldn't do anything about it ..
As it is necessary to identify oneself on the site, in order to choose the contact options, if the site does not work, I can not do anything
Now you should find out how it is happening in your country, but for example in France you can contact the reseller directly, it's up to him to manage!
Well if the computer was bought on the hp store, it's something else
I don't know how long it lasted but obviously it works now

https://support.hp.com/us-en/contact-hp

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

SimoF1 · ‎03-10-2021

The desktop was bought on the HP store.

Support still doesn't works for me (Italy)

Prométhée · ‎03-10-2021

test

https://support.hp.com/it-it

https://support.hp.com/it-it/contact-hp

https://support.hp.com/it-it/product/omen-desktop-pc-30l-gt13-0000a/33802663/product-info

I can't test for contact options, but the site is working

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Create an account on the HP Community to personalize your profile and ask a question