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HP Recommended
HP All-in-One - 20-c020 (ENERGY STAR)
Microsoft Windows 10 (64-bit)

One side of my usb port is working while the other side which is the usb that have SS on it written is working. 

3 REPLIES 3
HP Recommended

Hi @Shane1012,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with one of the USB ports on your Laptop.

-Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

-Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

 

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

- If the issue still persists, refer to the steps on this link to further troubleshoot.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Ok I did those but this is still not working even with usb device and now I also have Bluetooth missing out of my drivers when I try to install from here it doesn’t even come up, the download in Microsoft edge.

HP Recommended

The usb still works but I have to keep on replugging it back it happened when all of this was interrupted when updating the drivers but I can’t retrieve the data back from previous update.

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