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‎03-30-2023 01:47 PM

HP Recommended
Product: HP-All In One 24 ck0000a
Operating System: Microsoft Windows 11

Hi there, I am using the AMD Ryzen 5 Mercedes B class desktop, currently with 8GB RAM but would like to upgrade to 16GB.

I've looked everywhere online on how to safely open the computer to install the RAM without damaging both PC and warranty. Can you please give me instruction either manual or video on how to open this lovely PC (It was alot of money!)

 

Kind Regards,

Jake.

Category:
5 REPLIES 5

‎03-30-2023 02:17 PM

HP Recommended

Hi, Jake:

 

This video may be similar to your model:

 

Removing & Replacing Parts | HP Pavilion 24in All-in-One Desktop | HP Computer Service | @HPSupport ...

 

 

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‎03-30-2023 02:23 PM

HP Recommended

Hi there,

Firstly, thank you for the response but this PC is not at all like mine, the PC does not have a speaker chin, its completely flat LCD all round.

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‎03-30-2023 02:31 PM

HP Recommended

You're very welcome.

 

Unfortunately, I could not find a service manual for your PC.

 

Here is the manuals page, and it is of no help.

 

HP All-in-One Desktop PC 24-ck0000a (4K196AV) Manuals | HP® Customer Support

 

This might be the right video...

 

Removing & Replacing Parts | HP 23.8 All-in-One Desktop PC | HP Computer Service | @HPSupport - YouT...

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‎04-01-2023 02:24 PM - last edited on ‎04-01-2023 04:53 PM by Retired

HP Recommended

I now have a broken computer screen following this official hp video. I have paid over £700 for this machine and cried when the screen cracked from using the pry tool after taking out the screws. Followed exactly as shown. Terrible screen quality it should t have broken like that. I demand a full refund and will show my purchase proof and photos of my lovely pc now wrecked. I only wanted to upgrade the ram because I work with Unity and photoshop. 

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‎04-01-2023 03:07 PM

HP Recommended

Sorry that the display cracked when you opened up the PC.

 

This is a peer-to-peer forum.

 

We do not work for or represent HP.

 

You will have to contact HP customer service for any kind of adjustment.

 

Contact HP. How may we help you? | HP® United Kingdom

 

 

 

 

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