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- HP Community
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- How to tell if graphics card is dead

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03-16-2019 05:30 PM
So my graphics card isn't being detected, and im not sure if its dead or if theres anything not connected. I have provided a few pictures whilst it was on, can anybody check to see if everything is plugged in or if something is wrong?
03-18-2019 05:11 PM
Welcome to HP support community.
It would be difficult to say anything by looking at it.
The best thing what you can do here is to try reseating the card and check if that works.
Alternatively, if the issue persists, you can try an alternate GPU.
If nothing works, then the last resort would be to check with a local tech or send in the unit for repair.
I request you to talk to HP support regarding this.
They might have multiple options to help you with this.
1) Click on this link - www.hp.com/contacthp/
2) Click on "Continue as guest".
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee