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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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This must be the international day of people believing that we can see through the internet direct to their HP products.
When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.
When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue
Type in msinfo32 and press enter.
The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.
The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.
This is where you should go to get the most recent version of both versions of the HP PC Hardware Diagnostics UEFI utility
https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
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