Hp 15 pavilion not recognizing wired or unifying usb port devices

[SimoneRoseKahn]

I have an HP 15 Pavilion and my Logitech unifying mouse and keyboard set used to work fine until my laptop stopped recognizing them, so I bought a wired mouse, but it didn’t recognize that either.  I don’t know what to do, my older HP recognizes them fine.

[Alden4]

Hi @SimoneRoseKahn,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue with your HP 15 Pavilion laptop not recognizing USB devices such as a Logitech unifying receiver or a wired mouse could be due to several potential causes, including hardware problems, driver issues, or system settings. Here's a step-by-step troubleshooting guide.

Test the USB Ports

• Try Different Ports: Test all USB ports on your laptop. Sometimes, specific ports might fail while others work.
• Check for Physical Damage: Inspect the USB ports for any visible damage or debris that might be obstructing a proper connection.

Check the Devices on Another Computer

• Test the Devices: Verify that the unifying receiver, mouse, and keyboard work on another computer to rule out any device-specific issues.

Update USB and Device Drivers

Update Drivers:

1. Open Device Manager (Press Win + X > Select Device Manager).
2. Expand Universal Serial Bus controllers and Mice and other pointing devices.
3. Right-click on each entry and select Update driver > Search automatically for drivers.

Reinstall Drivers: If updates don't work, uninstall the USB root hub and mouse drivers:

1. In Device Manager, right-click the device under Universal Serial Bus controllers or Mice and other pointing devices.
2. Select Uninstall device.
3. Restart your laptop, and Windows should reinstall the drivers automatically.

Check USB Power Settings

Disable USB Selective Suspend:

1. Go to Control Panel > Power Options > Change plan settings for your active power plan.
2. Click Change advanced power settings.
3. Expand USB settings > USB selective suspend setting.
4. Set it to Disabled.

Disable USB Power Management:

1. In Device Manager, expand Universal Serial Bus controllers.
2. Right-click on each USB Root Hub, select Properties.
3. Go to the Power Management tab, and uncheck Allow the computer to turn off this device to save power.

[Alden4]

Run Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Hardware and Devices troubleshooter and follow the prompts.

Check BIOS/UEFI Settings

• Restart your laptop and enter the BIOS/UEFI (usually by pressing Esc, F2, F10, or Del during startup).
• Check if USB ports are enabled in the settings.

Update BIOS

• Visit the HP support website for your laptop model, download the latest BIOS update, and follow the instructions provided to update the BIOS.

Try a Clean Boot

• Perform a clean boot to rule out software conflicts:
  1. Press Win + R, type msconfig, and press Enter.
  2. Under the Services tab, check Hide all Microsoft services, then click Disable all.
  3. Go to the Startup tab and click Open Task Manager. Disable all startup items.
  4. Restart your laptop and test the USB devices.

Hardware Diagnostics

• Use the built-in HP Hardware Diagnostics tool:
  1. Turn off your laptop.
  2. Turn it on and repeatedly press F2 during startup.
  3. Select Component Tests > USB Port to check for issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support