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‎01-08-2020 09:07 AM

HP Recommended

Hello. I got this computer for Christmas and wanted to update the ram. I got a kit from crucial that said it was compatible with my model number 2x8gb ddr4 2666 speed and installed it. Started getting blue screens irl_not equal too or less And I put factory ram stick Samsung 8gb ddr4 2666 back in it and solved the problems. Then I bought a extra stick of the exact part number of Samsung memory and installed it. Same exact problem. Do I have to do something in settings on the computer or is the socket on the motherboard? Need help please

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1 REPLY 1

‎01-10-2020 01:35 PM

HP Recommended

@MarcoCole,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the exact model and the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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