Hp desktop repair

[geech1]

Replaced power supply, computer boots up but keyboard & mouse are unresponsive. Can't log in.

[Irfan_06]

Hi @geech1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with the keyboard and mouse that is connected to your PC.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Is the PC booting into windows?

- Try connecting the keyboard and mouse to another port if it is a wired or wireless.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Take care and have a great day ahead!

Irwin6

HP Support

[geech1]

PC does boot into Windows. I tried the back and front USB ports, same results. Everything was working fine until about a month ago and I had a popping noise in the computer cabinet. I tested the power supply, no fan.  I recently replaced the power supply.

[Irfan_06]

Hi @geech1,

Thank you for sharing the above information.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support