Hp envy hinge issue

[Tomali]

Hey there, please someone help me to resolve this issue of my HP envy 360 laptop which is kinda new but it's suddenly stuck by one of it's hinges from closing up.. even i didn't use it as 360 not even single time.. I'm very disappointed:(  

[sandytechy20]

@Tomali 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers