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‎07-13-2023 09:20 AM - edited ‎07-13-2023 11:03 AM

HP Recommended
Product: Hp envy

Hello hp team, I own 2 laptops and none have been dropped or thrown yet they both have had their hinges broken suddenly without any other physical problems. Now they both are out of warranty as it’s been 2 years. I am not satisfied by your quality. I would like to figure something out. 

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3 REPLIES 3

‎07-13-2023 09:33 AM - edited ‎07-17-2023 11:19 AM

HP Recommended

This is a well known problem  If it is just the hinges, then disassembly and look at the eBay parts to see if they match

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p4432023.m570.l1313&_nkw=hp+envy+hinges&_sacat=0

 

 

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‎07-13-2023 10:54 AM - edited ‎07-13-2023 10:57 AM

HP Recommended

Hello thanks for the quick reply. I would like to tell you that the laptop cannot be opened as the hinge is blocking it and if we even get the parts the screen will crack. I understand where you are coming from but it will be to difficult for me to replace it. I would like to work something out to get maybe only one repaired. But this should be something that hp should cover and should not come out of my pocket.

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‎07-13-2023 08:57 PM

HP Recommended

Hi @Aarav5,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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