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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Hard reset: On a desktop system, unplug computer and press the power button 2-3 times to discharge residual electricity then plug back in.
Turn on the computer by holding the power button down for 20 full seconds then release. Press the Power button one more time (if necessary) to start the computer.
If it can power on then try running diagnostics (F2)
Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.
Tap the ESC key about once a second after you see the LEDs on the keyboard flash. You should see an image like the following.
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