I followed the directions as usual and MS defeated HP and I.

[BroMama]

I was presented with the following notice:

A driver cannot be loaded on this device:

Driver: CPUZ149_X64 SYS

Wow, I'm really screwed now.

I followed the instruction MS presented like the fool I am.

MS needed to send a communication and asked me to log in.

I entered my email address and password.

MS rejected my password and forced me to change it.

I complied, MS notified me they would send me some of their **bleep**, to the Email Address they destroyed 18 months ago.

The continuation of MS PERFECT Catch-22 trap.

Is there any fool proof, and I include myself, method of contacting Micro**bleep** and asking / begging them to fix the Email.

You can tell from 18 months my disgust for them has grown.

Even buying New PC (refurbed HP product meeting their W11 Requirements), continues to stymie me with and outdate Email Address that they continue to use to try and communicate with me.

There must be a way, a telephone number to the CEO of MS, an email address to an actual compassionate MS employee?

If you can help, please do as of right now, I have a crippled ProDesk, totally unusable thanks to MS.

Best regards,

[1603harry]

Hi @BroMama,

I understand how frustrating that situation must feel — especially when a system issue ends up locking you out of your own device. The message about
“A driver cannot be loaded on this device: CPUZ149_X64.SYS” usually appears when Windows blocks a third-party or unsigned driver (often related to hardware monitoring or performance utilities like CPU-Z).

Here are a few steps that might help you recover system stability:

1. Boot into Safe Mode:
   Restart your PC and press F8 (or hold Shift + Restart) → choose Troubleshoot → Advanced Options → Startup Settings → Enable Safe Mode.
   Once in Safe Mode, uninstall any recent driver monitoring tools or third-party utilities that might have installed that driver.
2. Check Device Security Settings:
   In Windows Security, go to Device Security → Core Isolation → Memory Integrity.
   If it’s enabled, try temporarily turning it off and restarting to see if the error clears.
3. Run Windows Update & HP Support Assistant:
   Update Windows and use HP Support Assistant to check for any HP driver or firmware updates that may help resolve compatibility issues.
4. For Microsoft Account Access Issues:
   Since your main concern also involves your Microsoft account, you’ll need to go through Microsoft’s account recovery form:
   👉 https://account.live.com/acsr
   This is currently the only official and secure way to regain access when the original email address is no longer valid.

While it can be frustrating to deal with automated recovery systems, these steps should help you get the PC functional again and re-establish access to your Microsoft account safely.

I hope this helps!

Regards

1603HARRY