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‎04-20-2022 10:37 PM

HP Recommended
Product: HP ENVY Desktop - 750-610rz CTO
Operating System: Microsoft Windows 10 (64-bit)

I formatted my computer and then installed an upgraded processor.  I lost my operating system in the process.  How do I restore my operating system (Windows 10, 64 bit)?  Also, I'm sure that my BIOS will need to be updated.  Can I do that after I managed to get my operating system back?

 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2022 11:45 PM

HP Recommended

@LivingLarge1960 

 

Sounds like your HDD is empty now. I don't know why you had to format your machine to upgrade processor. Anyway. you can do rebuild your machine using  Cloud Recovery tool

 

         https://support.hp.com/us-en/document/c06162205

 

You will get back to day 1 or factory settings.

 

Regards.

 

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎04-20-2022 11:45 PM

HP Recommended

@LivingLarge1960 

 

Sounds like your HDD is empty now. I don't know why you had to format your machine to upgrade processor. Anyway. you can do rebuild your machine using  Cloud Recovery tool

 

         https://support.hp.com/us-en/document/c06162205

 

You will get back to day 1 or factory settings.

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




3 people found this reply helpful
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‎04-21-2022 01:42 PM

HP Recommended

Thank you so much for your reply.  I was following instructions from the company I bought the processor from...but they didn't tell me what to do afterwards.

 

Thank you, again! 

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