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‎07-16-2021 04:14 AM

HP Recommended
Product: HP Pavilion22
Operating System: Microsoft Windows 10 (64-bit)

I had a prompt to do an update on my PC two days ago and since that update. I have lost my bluetooth.

Category:
3 REPLIES 3

‎07-19-2021 01:26 AM

HP Recommended

Enter BIOS SETUP, and see if BlueTooth is "enabled".

 

Within Windows, also check that BlueTooth is not "off".

 

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‎07-19-2021 02:16 AM

HP Recommended

Update, I contacted a Tech Support team that I pay a monthly fee to and explained my situation, they took over my pc and tried to undo the Windows update that caused the issue this took over 5 hours but didn't work. Got back to Tech Support and a different guy took over my pc he was looking at different things then suddenly hit the Restore button without asking if I had done any data back up which I hadn't and now the pc has gone back to the store for repair. Thanks for your reply.

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‎07-19-2021 09:37 AM

HP Recommended

Which "restore" button was clicked?

One type of "restore" uninstalls the most-recent Windows Updates, but does not affect your personal files.

Another type of "restore" completely reloads Windows, while still preserving your personal files.

Another type of "restore" returns the disk-drive to its "factory-shipped" status, wiping everything off your disk-drive, including the deletion of your personal files.

 

 

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