I have a HP Pavilion x360 Convertible Laptop PC 14m-dw1023dx how do i order new wifi adapter

[arnolmunoz]

hello, i have a HP Pavilion x360 Convertible Laptop PC 14m-dw1023dx. a few months ago my option to use wifi was taken away. i went to a computer shop nearby and they gave a temporary fix and said that if it happens again i’ll need to order a new wifi adapter. A few days ago it happened and I need help ordering a new wifi adapter. I have the picture of it so I know what I specifically need but i’m stressed and can’t figure out how to order it. any help would be greatly appreciated!

[BeemerBiker]

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@arnolmunoz wrote:

 i went to a computer shop nearby and they gave a temporary fix 

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That is really suspicious.  Check your warranty and have it fixed.
https://support.hp.com/us-en/checkwarranty

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

If out of warranty then what was the defect?  Was it the antenna connector or the Wi-Fi board?

A picture of how to remove or attach the antenna 

I went here and guessed at your product ID as I did not have your serial number

https://partsurfer.hp.com/partsurfer/?searchtext=1F4W5UA

the HP part number for the WiFi and the antenna are listed.  

The HP parts store has the Wi-Fi board but you can get it cheaper used at eBay or Aliexpress

[arnolmunoz]

thank you for the reply, and thank you for linking the items. My warranty is expired and the defect was the wifi board. i recently went back to the shop and they said i have to get the exact model but different brand. i’m not sure how to shop for it though. help would be greatly appreciated because i find the same model but don’t know if every single detail has to be exact, also the one I have is intel and i’m not sure how to tell what brand a different one is from. Genuinely all help is appreciated. Thank you!!

model for the wifi board: AX201NGW

[BeemerBiker]

If go here and put in your serial number you should get a list of parts in your system and the Wi-Fi is L92724-005

https://parts.hp.com/

That Wi-Fi board is dual band and Bluetooth 5.1 and is an excellent card

It sells for $11 to $21 USD

If the socket the antennas connect to are damaged it is passible the antenna connector is also damaged.  

I would get one from a vendor who accepts returns in case the problem is not the board.

While you got it open you might consider a memory upgrade

https://www.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-x360-14-dw1000

[arnolmunoz]

 

 Hello and thank you, your responses are really helpful. The first image should be the part I need to replace, the repair shop I went to didn’t mention broken sockets. They just said I needed a wifi board. I took your advice and is the second picture I entered what you were talking about? Im very confused, you said it would be $11-$21USD. Also on the screenshot it has the same model I need but it has “-W” at the end. Also is the wifi board on it intel? The repair shop says I just need the same wifi board but different brand and they didn’t specify much after that. Thank you and I really appreciate your responses!!

[BeemerBiker]

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@arnolmunoz wrote:

 Hello and thank you, your responses are really helpful. The first image should be the part I need to replace, the repair shop I went to didn’t mention broken sockets. They just said I needed a wifi board. I took your advice and is the second picture I entered what you were talking about? Im very confused, you said it would be $11-$21USD. Also on the screenshot it has the same model I need but it has “-W” at the end. Also is the wifi board on it intel? 

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Yes, this is an Intel board,.  There appears to be corrosion on the screw and the components seem to have a lot of dust  but it might be the photograph quality.

$5

https://pcxssolutions.com/hp-wlan-11ax-2x2int-ax201ngw-w-hrp2vpro-l92722-005/

$9

https://www.newegg.com/p/1B4-001S-09R73

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@arnolmunoz wrote:

 

The repair shop says I just need the same wifi board but different brand and they didn’t specify much after that. Thank you and I really appreciate your responses!!

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As far as I can tell that Wi-Fi board came with your laptop.  If the board is defective it needs to be replaced.  What the shop advised does not make sense unless they want you to get a better performing Wi-Fi board.  If you want a better board our expert @Paul_Tikkanen might be able to advise you.

What was the problem that caused you to take it to the shop?  If it was loss of internet due to a weak Wi-Fi signal you may need to make the model/router find a channel that is less congested.  Most routers have this feature.  If your router is the new Wi-Fi 6 then possibly you can upgrade your Intel board to one that handles Wi-Fi 6 and the newer encryptions.

[arnolmunoz]

Hello!! From what I can tell the screw isn’t corroded, but it is dusty.

The shop I went to said I had to get the same one but different brand because it would just cause the same problems to my laptop.

I honestly have no idea about what wifi my router is and I don’t know how to do that. However the problem to begin with was the option to turn off wifi was gone. I checked my device manager and from what I remember it said my wifi adapter was failing and it shut down. So i’m not sure what I’m supposed to do but thank you for referring me someone I can message. Thank you!

[BeemerBiker]

If your Wi-Fi stops working the problem might be that windows cannot wake it up.  Go into the device manager, find your Wi-Fi adapter and set it so the power management does not turn it off

Do not allow the computer to turn off the device.

[arnolmunoz]

Okay, i’m currently not home but when I am I will try this. Thank you so much!

[arnolmunoz]

Hello! I got home and tried it and well 

 Is there anything else I can do? I don’t have the option to turn that setting off. Thank you!