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I have a hardware failure code is it possible to fix or will I need to buy a new hard drive?

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HP 24uh K5A38AA
Microsoft Windows 10 (32-bit)

After being prompted to restart my PC I saw a hard drive failure message, carried out a quick test and the failure ID: U085XT-88CA9H-PXPB6J-60BF03 Has come up for Drive 1 along with a product number. Can this be fixed? Do I need to buy a new hard drive? How can I save/backup my data if possible?

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Below is the failure report generated by the code you posted, minus your PC's serial number.


Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U085XT-88CA9H-PXPB6J-60BF03OKXXXXXXXXXX10/31/20301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure


You will need to replace the hard drive and reinstall the operating system.


Below is the service guide for your PC, where you can find the hard drive removal and replacement procedure.


It's highly unlikely that you will be able to recover any data from the hard drive if you can't get into Windows now.


However, you can toss a few quid in the chance that putting the drive in a 3.5" USB hard drive enclosure,  and plugging it into a PC's USB port will allow you to read/copy any files you need from the drive.


After you replace the drive, using another Windows PC, you can make bootable W10 installation media using the media creation tool from the link below.   You want to create the 64 bit installation media.


After W10 has completed installing, you can install the drivers and available software from your PC's support page.




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Message 3 of 3
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all good questions

the hDD SMART tests never lies to you if fails SMART that means the drive is NOGOOD> now.

it NOW has corrupted sectors  and self repair is now dead, due to lack of spare sectors, all hDD land here, if not 100% dead.

that means buy a new ssd,(faster is better)

buckup the data. (never trust 1 HDD with only one set of data, this never works)

and rel-install windows. if in fact it is windows, IDK.

this is all SOP, for any PC. cause ,effects and cures.

and all PCs made can be repaired,  lets say less than 20 years old.


what I do is boot to ununtu v18 and lick disktest.  (off usb or dvd) in try me mode,  100% harmless to your  data.

then see it even tell you Unrecoverable sectors clear as day,  no guessing it tells you in a perfect way.

as seen on my screen now.



NO warranty answers by me.
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