cancel
Showing results for 
Search instead for 
Did you mean: 
UmmMusa
New member
1 0 0 0
Message 1 of 3
154
Flag Post

I have a hardware failure code is it possible to fix or will I need to buy a new hard drive?

HP Recommended
HP 24uh K5A38AA
Microsoft Windows 10 (32-bit)

After being prompted to restart my PC I saw a hard drive failure message, carried out a quick test and the failure ID: U085XT-88CA9H-PXPB6J-60BF03 Has come up for Drive 1 along with a product number. Can this be fixed? Do I need to buy a new hard drive? How can I save/backup my data if possible?

2 REPLIES 2
Paul_Tikkanen
Level 21
Level 21
134,841 124,197 20,654 31,749
Message 2 of 3
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U085XT-88CA9H-PXPB6J-60BF03OKXXXXXXXXXX10/31/20301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

You will need to replace the hard drive and reinstall the operating system.

 

Below is the service guide for your PC, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04883380

 

It's highly unlikely that you will be able to recover any data from the hard drive if you can't get into Windows now.

 

However, you can toss a few quid in the chance that putting the drive in a 3.5" USB hard drive enclosure,  and plugging it into a PC's USB port will allow you to read/copy any files you need from the drive.

 

https://www.amazon.co.uk/RSHTECH-Enclosure-External-Automatic-Function-Sliver/dp/B087WQN725/ref=sr_1...

 

After you replace the drive, using another Windows PC, you can make bootable W10 installation media using the media creation tool from the link below.   You want to create the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/gb-en/drivers/selfservice/HP-Slimline-400-Desktop-PC-series/9835690/model/976...

 

 

 

Was this reply helpful? Yes No
savvy2
Level 7
1,432 1,383 40 124
Message 3 of 3
Flag Post
HP Recommended

all good questions

the hDD SMART tests never lies to you if fails SMART that means the drive is NOGOOD> now.

it NOW has corrupted sectors  and self repair is now dead, due to lack of spare sectors, all hDD land here, if not 100% dead.

that means buy a new ssd,(faster is better)

buckup the data. (never trust 1 HDD with only one set of data, this never works)

and rel-install windows. if in fact it is windows, IDK.

this is all SOP, for any PC. cause ,effects and cures.

and all PCs made can be repaired,  lets say less than 20 years old.

 

what I do is boot to ununtu v18 and lick disktest.  (off usb or dvd) in try me mode,  100% harmless to your  data.

then see it even tell you Unrecoverable sectors clear as day,  no guessing it tells you in a perfect way.

as seen on my screen now.

 

https://pcdied.com/ubuntu/bad2.png

 

bad2

NO warranty answers by me.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation