I have newly purchased hp 350 keyboard but the bluetooth isn't working so i am unable to pair it

[Kay2026]

I have newly purchased hp 350 keyboard and the bluetooth isn't working and therefore i am unable to pair it with my device 

[Garp_senchau]

@Kay2026, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Ensure Bluetooth is Enabled

• Make sure Bluetooth is enabled on your device.
  • Go to Settings > Bluetooth & devices.
  • Toggle Bluetooth to On if it is off.

2. Turn On and Verify Keyboard Connection

• Ensure your HP 350 Keyboard is turned on.

• Look for a Bluetooth pairing button or switch on the keyboard and press it to make it discoverable.

3. Pair the Keyboard with Your Device

• On your device:
  • Open Settings > Bluetooth & devices.
  • Click Add Bluetooth or other device.
  • Select Bluetooth and then look for your HP 350 Keyboard in the list.
  • Select the keyboard to pair it with your device.

4. Check Battery

• Verify that the keyboard has sufficient battery or that it is properly charged.
• Replace the batteries if necessary.

5. Device Manager

• Ensure the Bluetooth drivers are correctly installed and enabled:
  • Right-click on the Start menu and select Device Manager.
  • Expand the Bluetooth section.
  • Check for any yellow exclamation marks or red crosses next to your Bluetooth adapter.
  • Right-click on the Bluetooth adapter and select Update driver or Enable.

6. Run the Bluetooth Troubleshooter

• Utilize Windows troubleshooting tools:
  • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
  • Select Bluetooth and run the troubleshooter. Follow the on-screen instructions.

Refer to this guide for further troubleshooting: HP PCs - Wireless keyboard troubleshooting | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,