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HP Recommended

I've tried a lot of things from reinstalling gaming hub to checking physical wiring and updating bios. Not sure what else i can do here. Any help would be amazing

4 REPLIES 4
HP Recommended

Hi @OwenMDJ 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're dealing with an RGB lighting issue on your HP Omen 30L, where the RAM RGB works, but other components (like fans or other parts) may not be lighting up properly. This kind of issue can be related to software conflicts, settings, hardware connections, or BIOS settings. Here's a detailed list of troubleshooting steps to help you resolve the problem:

1. Check the Omen Command Center Settings

Since you’ve already reinstalled the Omen Command Center (OCC), make sure everything is set up properly within the software. The RGB lighting of the fans, GPU, and other components may be controlled individually within the OCC.

Steps to check OCC settings:

  • Open Omen Command Center.
  • Navigate to the Lighting section.
  • Ensure that RGB for all components (such as the chassis fans, motherboard, and GPU) is enabled.
  • Check if any modes or profiles are active that might be causing the RGB to behave in an unexpected way (such as a static color, off, or even a custom profile).

Additional tip: Sometimes, the lighting settings may be assigned to specific profiles. Try switching profiles to see if that resolves the issue.

2. Check RGB Controller Connections

Since you mentioned you've checked physical wiring, it’s worth revisiting to ensure all RGB cables are properly connected to the motherboard and the RGB controller (if one is used). Sometimes, connectors can appear seated but may be slightly loose.

  • Fans and LEDs often connect to a dedicated header on the motherboard (either 12V RGB or 5V ARGB depending on the type of LEDs).
  • If you have an RGB hub, ensure it’s also properly powered and connected to the motherboard’s RGB header.
  • Make sure the cables aren't damaged, and that everything is securely in place.

3. BIOS Update and RGB Settings

Sometimes, RGB lighting issues can be related to BIOS settings or outdated firmware. You mentioned you’ve already updated the BIOS, but it’s important to check if the RGB lighting settings are enabled in the BIOS.

Steps to check BIOS RGB settings:

  • Restart your PC and enter the BIOS by pressing Esc or F10 (depending on your system) during boot.
  • Look for RGB lighting or Aura Sync/Lighting Control in the BIOS settings, depending on your motherboard and setup.
  • Make sure that RGB lighting is enabled and that no restrictions are set for lighting control.
  • Some BIOS versions may have a "Lighting Control" section where you can turn on or off RGB effects at boot. Ensure these settings align with your desired lighting.

After making sure the BIOS settings are correct, save and exit the BIOS, then check the lighting again after booting into Windows.

4. Update Graphics Card Drivers

If your RGB lighting issue involves the GPU (such as a GPU RGB not working), make sure your GPU drivers are up to date. Some RGB features, especially for certain NVIDIA or AMD cards, are controlled through proprietary software (like GeForce Experience or AMD Radeon Software).

  • Go to the NVIDIA or AMD website to download the latest drivers.
  • If you're using an NVIDIA GPU, you may also want to check if GeForce Experience has any RGB-related settings, especially for supported GPUs like the RTX 30 series.
  • After updating, reboot your system and check if the RGB works.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

Rachel571
I am an HP Employee

HP Recommended

is there any possibility it could be due to a fried RGB controller? I’m pretty sure that’s what the issue is as I have updated and searched BIOS and completed all other steps you mentioned

HP Recommended

Hi @OwenMDJ 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're dealing with an RGB lighting issue on your HP Omen 30L, where the RAM RGB works, but other components (like fans or other parts) may not be lighting up properly. This kind of issue can be related to software conflicts, settings, hardware connections, or BIOS settings. Here's a detailed list of troubleshooting steps to help you resolve the problem:

1. Check the Omen Command Center Settings

Since you’ve already reinstalled the Omen Command Center (OCC), make sure everything is set up properly within the software. The RGB lighting of the fans, GPU, and other components may be controlled individually within the OCC.

Steps to check OCC settings:

  • Open Omen Command Center.
  • Navigate to the Lighting section.
  • Ensure that RGB for all components (such as the chassis fans, motherboard, and GPU) is enabled.
  • Check if any modes or profiles are active that might be causing the RGB to behave in an unexpected way (such as a static color, off, or even a custom profile).

Additional tip: Sometimes, the lighting settings may be assigned to specific profiles. Try switching profiles to see if that resolves the issue.

2. Check RGB Controller Connections

Since you mentioned you've checked physical wiring, it’s worth revisiting to ensure all RGB cables are properly connected to the motherboard and the RGB controller (if one is used). Sometimes, connectors can appear seated but may be slightly loose.

  • Fans and LEDs often connect to a dedicated header on the motherboard (either 12V RGB or 5V ARGB depending on the type of LEDs).
  • If you have an RGB hub, ensure it’s also properly powered and connected to the motherboard’s RGB header.
  • Make sure the cables aren't damaged, and that everything is securely in place.

3. BIOS Update and RGB Settings

Sometimes, RGB lighting issues can be related to BIOS settings or outdated firmware. You mentioned you’ve already updated the BIOS, but it’s important to check if the RGB lighting settings are enabled in the BIOS.

Steps to check BIOS RGB settings:

  • Restart your PC and enter the BIOS by pressing Esc or F10 (depending on your system) during boot.
  • Look for RGB lighting or Aura Sync/Lighting Control in the BIOS settings, depending on your motherboard and setup.
  • Make sure that RGB lighting is enabled and that no restrictions are set for lighting control.
  • Some BIOS versions may have a "Lighting Control" section where you can turn on or off RGB effects at boot. Ensure these settings align with your desired lighting.

After making sure the BIOS settings are correct, save and exit the BIOS, then check the lighting again after booting into Windows.

4. Update Graphics Card Drivers

If your RGB lighting issue involves the GPU (such as a GPU RGB not working), make sure your GPU drivers are up to date. Some RGB features, especially for certain NVIDIA or AMD cards, are controlled through proprietary software (like GeForce Experience or AMD Radeon Software).

  • Go to the NVIDIA or AMD website to download the latest drivers.
  • If you're using an NVIDIA GPU, you may also want to check if GeForce Experience has any RGB-related settings, especially for supported GPUs like the RTX 30 series.
  • After updating, reboot your system and check if the RGB works.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a good day.
Gaya1239 – HP Support.
HP Recommended

Hi @OwenMDJ 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're dealing with an RGB lighting issue on your HP Omen 30L, where the RAM RGB works, but other components (like fans or other parts) may not be lighting up properly. This kind of issue can be related to software conflicts, settings, hardware connections, or BIOS settings. Here's a detailed list of troubleshooting steps to help you resolve the problem:

1. Check the Omen Command Center Settings

Since you’ve already reinstalled the Omen Command Center (OCC), make sure everything is set up properly within the software. The RGB lighting of the fans, GPU, and other components may be controlled individually within the OCC.

Steps to check OCC settings:

  • Open Omen Command Center.
  • Navigate to the Lighting section.
  • Ensure that RGB for all components (such as the chassis fans, motherboard, and GPU) is enabled.
  • Check if any modes or profiles are active that might be causing the RGB to behave in an unexpected way (such as a static color, off, or even a custom profile).

Additional tip: Sometimes, the lighting settings may be assigned to specific profiles. Try switching profiles to see if that resolves the issue.

2. Check RGB Controller Connections

Since you mentioned you've checked physical wiring, it’s worth revisiting to ensure all RGB cables are properly connected to the motherboard and the RGB controller (if one is used). Sometimes, connectors can appear seated but may be slightly loose.

  • Fans and LEDs often connect to a dedicated header on the motherboard (either 12V RGB or 5V ARGB depending on the type of LEDs).
  • If you have an RGB hub, ensure it’s also properly powered and connected to the motherboard’s RGB header.
  • Make sure the cables aren't damaged, and that everything is securely in place.

3. BIOS Update and RGB Settings

Sometimes, RGB lighting issues can be related to BIOS settings or outdated firmware. You mentioned you’ve already updated the BIOS, but it’s important to check if the RGB lighting settings are enabled in the BIOS.

Steps to check BIOS RGB settings:

  • Restart your PC and enter the BIOS by pressing Esc or F10 (depending on your system) during boot.
  • Look for RGB lighting or Aura Sync/Lighting Control in the BIOS settings, depending on your motherboard and setup.
  • Make sure that RGB lighting is enabled and that no restrictions are set for lighting control.
  • Some BIOS versions may have a "Lighting Control" section where you can turn on or off RGB effects at boot. Ensure these settings align with your desired lighting.

After making sure the BIOS settings are correct, save and exit the BIOS, then check the lighting again after booting into Windows.

4. Update Graphics Card Drivers

If your RGB lighting issue involves the GPU (such as a GPU RGB not working), make sure your GPU drivers are up to date. Some RGB features, especially for certain NVIDIA or AMD cards, are controlled through proprietary software (like GeForce Experience or AMD Radeon Software).

  • Go to the NVIDIA or AMD website to download the latest drivers.
  • If you're using an NVIDIA GPU, you may also want to check if GeForce Experience has any RGB-related settings, especially for supported GPUs like the RTX 30 series.
  • After updating, reboot your system and check if the RGB works.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a good day.
Gaya1239 – HP Support.
my testing
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