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HP Recommended
HP Pavilion Laptop PC 14-dv0000 (9WF41AV)
Microsoft Windows 11

My laptop has been crashing occasionally for the last year or so and it seems to be resolved when I perform a windows update but then the issues return. I then performed a Windows Memory Diagnostic test which took roughly 30 minutes and in the late stages it confirmed that there were indeed issues with the hardware. It also said "To identify and repair these problems, contact the computer manufacturer". 

Any guidance on how to describe or perhaps resolve the issue would be appreciated. 

1 REPLY 1
HP Recommended

Your notebook's memory chip(s) have to be replaced.

 

Below is the link to the service teardown video:

 

Removing & replacing parts for HP Pavilion 14-dv0000 | HP Computer Service

 

If your notebook has one memory chip, you will have to remove and replace it.

 

I believe that the models with that product number come with 1 x 8 GB of DDR4-3200 CL22 memory and an Intel  i5-1135G7 processor, correct?

 

Since you have to take the notebook apart, you may want to consider installing a second 8 GB memory chip and have 16 GB of memory.

 

This should be a compatible replacement memory chip for your notebook:

 

Crucial RAM 8GB DDR4 3200MHz CL22 (or 2933MHz or 2666MHz) Portable Memory CT8G4SFRA32A : Amazon.co.u...

 

 

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