I received a replacement keyboard and mouse

[jv2781]

I received a new keyboard and mouse to replace the old ones. I put in the batteries, but it's not connecting to my computer. The dongle is built into the computer and the keyboard and mouse. I called support and they had me an hour on the phone but were useless. Is there a way to fix this?

[Deep_World]

Hi @jv2781,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern, don’t worry let me help you with this. 

Here are a few checks that often help:

• Wireless pairing button: Some models require pressing a small connect button on the underside of the keyboard or mouse to sync with the receiver.
• Driver refresh: In Device Manager, right-click the keyboard/mouse entry and select “Update driver.” This ensures the replacement hardware is recognized.
• Battery swap: Even new batteries can sometimes be weak. Try a fresh set to rule this out.
• Interference check: Place the keyboard and mouse closer to the computer and away from other wireless devices.

If these steps don’t resolve the issue, bringing the devices to a HP Service Center will allow our team to run diagnostics and provide a quick fix or replacement if needed.
 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

Deep_World